Returns & Exchanges

Returns & Exchanges — The Rosalie Loom

We want you to love your purchase. If something isn't right, we're here to help 🤍

Return Policy We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition.

How to Start a Return

1. Email us at hello@therosalieloom.com
2. Include your order number and reason for return
3. We'll respond within 24 hours with next steps

Exchanges We're happy to exchange your item for a different size or colour, subject to availability. Follow the same steps above and let us know what you'd like instead.

Refunds Once we receive and inspect your return, we'll process your refund within 5–7 business days back to your original payment method.

Non-Returnable Items

• Items returned after 7 days
• Worn or washed items
• Sale items

Questions? Email us anytime at hello@therosalieloom.com — we're always happy to help!